We do not accept exchanges of any kind.
Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale and non-refundable.
Please follow these steps for returns:
Please submit your return request on behalf of your customer via Groopdealz Contact Us Page
A return address will be provided to you
Once the return package is received and inspected for quality, a member from the Groopdealz team will email you to confirm what has been done with the order.
Please allow Groopdealz 5 - 7 business days from the day we receive the returned package to process.
Groopdealz will email you after the return has been processed to confirm what has been done.